Privacy Policy
This Privacy Policy explains how Tanos Systainer UK collects, uses and protects personal information when you visit tanossystainer.co.uk, place an order or contact us.
Who We Are
Tanos Systainer UK supplies TANOS Systainer storage cases, accessories, spare parts and related services through this website.
Contact email: hello@tanossystainer.co.uk
Business address: Unit 1, Walronds Park, Isle Brewers, Taunton, TA3 6QP, United Kingdom.
Information We Collect
We may collect the following types of information:
- Contact details, such as your name, email address, phone number and delivery address.
- Order details, such as products purchased, billing details, delivery details and order history.
- Payment information processed securely by our payment providers.
- Website usage information, such as pages visited, device type, browser type and IP address.
- Communication details when you email us, complete a form or contact us about an order.
How We Use Your Information
We use personal information to:
- Process, fulfil and deliver orders.
- Provide order updates, delivery information and customer support.
- Respond to enquiries, returns and refund requests.
- Improve our website, products and customer experience.
- Prevent fraud and protect the security of our website.
- Comply with legal, tax and accounting obligations.
- Send marketing emails where you have chosen to receive them.
Marketing Emails
If you sign up to our newsletter, we may send you updates about TANOS Systainer products, offers and relevant news. You can unsubscribe at any time using the link in our marketing emails or by contacting us.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website work correctly, improve the shopping experience, remember preferences and understand how visitors use the site.
You can control cookies through your browser settings. Some cookies are necessary for the website and checkout to function properly.
Sharing Your Information
We may share personal information with trusted service providers where necessary, including:
- Delivery and courier providers.
- Payment processors.
- Website, ecommerce and hosting providers.
- Email and marketing service providers, where applicable.
- Professional advisers, insurers or legal authorities where required.
We do not sell your personal information.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the reason it was collected, including order fulfilment, customer service, legal, tax, accounting and business record requirements.
Your Rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information.
- Object to certain types of processing.
- Ask us to restrict processing.
- Request a copy of your information in a portable format.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact hello@tanossystainer.co.uk.
Keeping Your Information Secure
We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office (ICO).
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
Contact Us
For privacy questions, please email hello@tanossystainer.co.uk.
