Refund policy

Returns Policy – Tanossystainer.co.uk

Effective Date: 30 August 2025

At Tanossystainer.co.uk, we want you to be completely satisfied with your purchase. If you are not satisfied, this Returns Policy explains how you can return items and obtain a refund or replacement.

1. Eligibility for Returns

You may return items if:

  • The product is faulty, damaged, or not as described.

  • You change your mind, provided the product is unused, in original packaging, and in resalable condition.

Please note: Certain items may not be eligible for return, including personalised products, consumables, or items marked as non-returnable at the time of purchase.

2. Return Period

  • Faulty or damaged items must be reported within 30 days of receipt.

  • Change-of-mind returns must be made within 14 days of receipt, in line with the Consumer Contracts Regulations.

3. How to Return an Item

  1. Contact us at hello@tanossystainer.co.uk with your order number and reason for return.

  2. Our team will provide instructions and a returns address.

  3. Pack the item securely in its original packaging (if possible) and include proof of purchase.

  4. Send the item back via a tracked delivery service. You are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds

  • Refunds will be processed once the returned item is received and inspected.

  • Refunds will be issued to the original payment method within 14 days of receiving the return.

  • Shipping costs for the original purchase are non-refundable, unless the item is faulty or incorrect.

5. Replacements

If your item is faulty or damaged, we can offer a replacement instead of a refund. Contact us to arrange this.

6. Faulty Items

If you receive a defective or damaged item:

  • Contact us immediately with details and photos.

  • We will arrange a replacement or full refund.

  • We may cover return shipping costs in such cases.

7. Exchanges

Exchanges are possible if the replacement is available in stock. Contact us to discuss your options.

8. Contact Us

For returns or any questions about this policy:
Email: ihello@tanossystainer.co.uk